Skip to main content

three FAIL!s in one product!

.. continuing along the theme of windshields ...

The inside of Kosh's car is a tad grungy (I won't ask how many times it's actually been properly cleaned since he bought it back in '97!), and during wintertime the windshield tends to get a little fogged up with condensation. I don't like it, it interferes with my view of the road.

So quite a while ago, I saw this product at a local Target, and got Kosh to buy it.

The first FAIL! occurred when trying to open the Moisture Lock Snap Pack: the little ring you're supposed to pull to get to the wipes? It came off. Just the ring. No way to get to the wipes.

So back we went to Target, and got a replacement.

A few months later, (we are nothing if not procrastinators), it's cold, the windshield is threatening to get foggy, so we finally open the pack and wipe down the insides of the windshield and front windows. The wipes were very wet, so we could cover a huge surface area with it... but it turned the glass all foggy.

Umm,,, take a look at the photo - see the ANTI-FOG claim?

We ended up having to get a whole bunch of paper napkins (we were at a gas station at the time) and just wiping off all the foggy crap from the windows.

You know, we figured maybe it was because the glass was mega-dirty, that's why the product didn't work as claimed. So a few months later, when it was nice and summery, one day we worked on the car with Windex and loads of paper towels, cleaning grime off of the windows.

Then a few months ago (do you see a pattern here?), we tried again with the anti-fog wipes. FAIL! Seriously! As soon as you're done wiping the glass, it goes all foggy. I ended up sacrificing my sweatshirt sleeve "unwiping" everything so we could see out the windshield again!

.. and since it had been so long since the purchase, Target wouldn't give a refund, especially since it was a product quality issue. So Kosh called up the rain-X Customer Service number to complain. They essentially took down basic information and said a representative will call back in a day or two to get the whole story.

A week passes. Kosh calls again, wanting to know what is up, when is someone going to call so we can vent about our dissatisfaction, and perhaps get a refund (certainly don't want a replacement!). The Customer Service representative who answers the call this time around refuses to take down any information, insisting that someone will call soon, maybe they are a little backed up.


A MONTH later, and still no call from them. So Kosh calls again, this time talking to someone who seemed to have his act together. Agreeing that the ball had probably been dropped somehow, our information was once again provided, and Kosh was assured that someone would call back within two days.

That would have been December 10th.

Hey, it's December 17th, and guess what? NO CALL!! FAIL!

I suppose it's safe to say that not only does this rain-X product fail, but the Customer Service fails too! So in case you were considering purchasing this product, I advise you DON'T!!

And what about fellow motorists out there - what do you use or do to your windshield to make sure it doesn't fog up in wintertime? Pray tell, a curious mind wants to know!

If you liked this post, please consider subscribing to my feed,
and checking out my other blog: a malaysian abroad


  1. Rain-x is terrible. I won't buy their products anymore. Last year I spent a little over $30 for winter windshield wiper blades for my car. It turned out one of the blades had a clip piece missing, so as the wiper arm goes across the windshield, the blade starts traveling out of the wiper arm. The blade travels up, thus making the blade not properly clear the lower portion of the window. I emailed customer service and got confirmation they received my message and no one ever contacted me. Why do they offer email as an option if they don't reply to them. For that matter, why do they offer a customer service phone number if they don't respond?

    I'm not buying their product anymore. Both your problem and mine are safety issues.

  2. What do I use to keep my windshield defogged? Prayer. That's about the only thing that consistently works. I figure, the Gods drive too and they're probably just as pissed off by fogged windshields as we are. So they'll take pity on us mere mortals, right?

  3. I've never heard of anything that works. I just put the defrosters on (cold air if you've just gotten in the vehicle; it's the increase in temperature from body heat that causes the condensation). Eddie Bauer makes a sponge that you can keep in the car to wipe off the windshield but it doesn't do anything the defrosters can't.

  4. The defroster stuff didn't work for us either. I read the packaging and your suppose to put it on while the weather is warm. Not that it means they are going to work if you do, but technically you (and I!) used them wrong. At least that was what the pack I had said. We never bought them again either!!!

  5. Hi Lynne,

    I have left you a message at:

    God Bles you!

  6. Another company on the way to bankruptcy I guess. Lousy product coupled with poor customer service the perfect combination to fail.

  7. Hi Lynne,

    I wish you Yuletide Joy and A Blessed New Year together with your family.

    Happy Holidays!

  8. Their windshield spray to help keep your window clear of rain works great though! I mean, I've never used any other products, and now I'm glad I haven't...but I can say I use to use the windshield stuff ALL the time and loved it...seeing that I live in the Seattle area it comes in handy ;-)

  9. I used the spray anti-fogger and it worked for me. Maybe they have a different formula with their wipes which made it not work great. Sorry to hear about your troubles. I also used their spray product for the windshield and it works quite well. I can tell the difference especially when it is raining heavily.


Post a Comment

Dear legitimate commenters: all comments are welcome! My sincere apologies for making you go through the word verification hurdle, tho.

Dear spammers: please don't bother... I'm just gonna delete any spam that squeaks through word verification anyway, so why not save us both the trouble, eh?


Popular posts from this blog

Noritta Samsudin: Case closed? WTF?

I was amazed to read that Datuk Mustapha Abdullah, the city police chief considers the Noritta Samsudin murder case closed. (Click here and here for some articles)

In July 2004, one En Hanif Basree Abd Rahman was acquitted and discharged by the court on the murder of Noritta. Of course, the months leading up to that ruling made for gross reading in the local newspapers… Early on I decided to just not read the papers, as it was obvious that the murder victim, who seems to have been a high-class callgirl, was the one being judged. I’m certain I did the right thing, for as time went by, more and more people started complaining about the level of detail being reported by the papers. Details about tears in the vagina, and age thereof seemed to be the focus of the court, rather than on the clients. Then again, from early on it was rumoured that many VIPs were among the victim’s “customers”, hence the blinkered focus on the victim rather than her clients. And the clients who…

BOH Seri Songket flavored teas

For many a year, boxes of BOH's Seri Songket flavored tea have served as handy buah tangans for relatives and friends in Switzerland and the USA, providing exotic teas in an exquisite bit of packaging. I'd not tasted any of these teas for myself, though, so this time around on my trip to Malaysia I made it a point to get me a few boxes of my own.

I picked three: Earl Grey with Tangerine; Passion Fruit; and Lime & Ginger; and have tasted two out of the three so far. According to Moomykin, the unlikely Lychee Rose combination is surprisingly good, so I'll grab that next time. Other flavors available in theory are Cinnamon; Clove & Cardamom; Mango; and Vanilla.

Review of the Seri Songket Passion Fruit flavored tea:
I've had this twice so far.

When you open the sachet, the smell/flavor is rather overpowering. But it all disappears when the teabag is steeped in hot water.

The first time, I used one bag to make 4 cups of tea. It seemed a touch watery, and tasted j…

It's been a while...

It's been so long.

Here's what's been going on. I had one kid, then another. Thing One / Nova was my first ever exposure to a kid. I'd never changed a diaper until he came along, and even then I deferred to the hubs or the NICU nurses before I forced myself to overcome that ?fear?.

He is my first. So I always wondered during tough times, was it just me? Or was it also him?

Turns out, it was us both.

He starts First Grade this August. He's currently being (re-)evaluated for an IEP (Individualised Education Plan). ADHD. ODD. ASD. SPD. The journey to these labels was a long one. And still ongoing because I don't think we have it quite right yet. But the labels help. I fought against getting labels. But now I seek them. Anything to help understand. Never in a million years would I have foreseen me medicating my kids. Yet here I am, seeking new meds, getting him a genetic test that should help identify which medications should help him, since the usual suspects see…