The inside of Kosh's car is a tad grungy (I won't ask how many times it's actually been properly cleaned since he bought it back in '97!), and during wintertime the windshield tends to get a little fogged up with condensation. I don't like it, it interferes with my view of the road.
So quite a while ago, I saw this product at a local Target, and got Kosh to buy it.
The first FAIL! occurred when trying to open the Moisture Lock Snap Pack: the little ring you're supposed to pull to get to the wipes? It came off. Just the ring. No way to get to the wipes.
So back we went to Target, and got a replacement.
A few months later, (we are nothing if not procrastinators), it's cold, the windshield is threatening to get foggy, so we finally open the pack and wipe down the insides of the windshield and front windows. The wipes were very wet, so we could cover a huge surface area with it... but it turned the glass all foggy.
Umm,,, take a look at the photo - see the ANTI-FOG claim?
We ended up having to get a whole bunch of paper napkins (we were at a gas station at the time) and just wiping off all the foggy crap from the windows.
You know, we figured maybe it was because the glass was mega-dirty, that's why the product didn't work as claimed. So a few months later, when it was nice and summery, one day we worked on the car with Windex and loads of paper towels, cleaning grime off of the windows.
Then a few months ago (do you see a pattern here?), we tried again with the anti-fog wipes. FAIL! Seriously! As soon as you're done wiping the glass, it goes all foggy. I ended up sacrificing my sweatshirt sleeve "unwiping" everything so we could see out the windshield again!
.. and since it had been so long since the purchase, Target wouldn't give a refund, especially since it was a product quality issue. So Kosh called up the rain-X Customer Service number to complain. They essentially took down basic information and said a representative will call back in a day or two to get the whole story.
A week passes. Kosh calls again, wanting to know what is up, when is someone going to call so we can vent about our dissatisfaction, and perhaps get a refund (certainly don't want a replacement!). The Customer Service representative who answers the call this time around refuses to take down any information, insisting that someone will call soon, maybe they are a little backed up.
A MONTH later, and still no call from them. So Kosh calls again, this time talking to someone who seemed to have his act together. Agreeing that the ball had probably been dropped somehow, our information was once again provided, and Kosh was assured that someone would call back within two days.
That would have been December 10th.
Hey, it's December 17th, and guess what? NO CALL!! FAIL!
I suppose it's safe to say that not only does this rain-X product fail, but the Customer Service fails too! So in case you were considering purchasing this product, I advise you DON'T!!
And what about fellow motorists out there - what do you use or do to your windshield to make sure it doesn't fog up in wintertime? Pray tell, a curious mind wants to know!
and checking out my other blog: a malaysian abroad